Privacy Policy

Last Updated: 23rd May 2024

EpilMedia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in various ways including interviews, correspondence, by telephone and email, via our website

www.epilmedia.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We do not guarantee website links or policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Personal Information we collect

When you interact with our agency, we may also collect certain information automatically, such as your IP address, browser type, and operating system. Additionally, we may collect personal information that you voluntarily provide to us, including but not limited to:

- Name

- Email address

- Phone number

- City, State, ZIP/Postal Code

- Company name

- Other information relevant to providing our servicesWe collect this information to provide you with the best possible service, understand your needs, and improve our services.

How We Use Your Information

We may use the information we collect from you for the following purposes:

- To personalise your experience on our website

- To improve our website and services

- To communicate with you, including responding to inquiries and providing updates

- To analyse trends and track user interactions on our website

- To facilitate and optimise our Facebook advertising efforts through features like Automatic Advanced Matching

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

- For the primary purpose for which it was obtained

- For a secondary purpose that is directly related to the primary purpose

- With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances including the following:

- Third parties where you consent to the use or disclosure; and

- Where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Automatic Advanced Matching

We utilise Facebook's Automatic Advanced Matching feature to enhance the targeting and effectiveness of our advertising campaigns. This feature enables us to match information provided by users, such as email addresses, phone numbers, and names, with Facebook user profiles. The matched data is hashed before being transmitted to Facebook to protect user privacy. By using our website, you consent to this data processing.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

EpilMedia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies collect information such as your browsing behavior and preferences. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookies Policy on our website.

Third-Party Data Collection

We may collect personal information from third parties, including public databases, social media platforms, and our business partners. We ensure that these third parties have the right to share this information with us and will notify you when we receive your personal information from them. We may also share certain personally identifiable information with Facebook for the purpose of utilising the Automatic Advanced Matching feature, in accordance with Facebook's policies and guidelines.

Security Practices

We implement various security measures to protect your personal information, including encryption, access controls, and secure storage solutions. These measures help safeguard your data from unauthorised access, modification, or disclosure.

Data Retention Details

We retain personal information for different periods depending on the type of information and the purpose for which it was collected. Typically, we keep client records for a minimum of seven years, in line with legal and regulatory requirements, unless a longer retention period is required or permitted by law.

Your Choices

You have the right to opt out of certain data collection and processing activities. You can choose to disable cookies in your browser settings or refrain from providing certain personal information. However, please note that this may affect your experience on our website.

Policy Inquiries

If you have any queries about our Privacy Policy, please contact us at:

Email: epilmediastudios@gmail.com

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.